With respect to service,

Once notified the Buyer/User has 3 business days to pick up the serviced or returned hardware at our store, after which the Vendor has the right to set a fee of minimum $75 for storage and liability.

With respect to merchandise,

All claims for shortages, damaged shipments or other errors must be in writing to Vendor upon receipt of shipment.

Refunded merchandise (..if applicable) has to be returned to the Vendor within 7 business days of receipt and a restocking charge of 25% will be assessed on all refunds.

A finance charge of 5% per month will be charged on all past due balances.

The Merchandise remains the property of the Vendor and shall be kept separate and apart from other goods or items and the Buyer/User shall maintain a separate accounting book for the merchandise until the Vendor has received full payment.

The Buyer/User agrees that the Vendor has the right to set off payment against any money or goods due or belonging to the Buyer/User.

RMA Procedures,

Merchandise returned to us must include copy(s) of original invoice(s) and a copy of RMA request form. RMA Number if issued is valid for 30 days only.

DOA (Dead On Arrival) items must be returned with original packing and all accessories within the warranty period.

Any returned item received damaged, tampered, altered and/or abused will be subject to refusal and warranty voided.

All returns must be shipped fright prepaid and must have an RMA number printed on the shipping label.

Warranty is effective from the date of original invoice. For full warranty details, please refer to the Warranty section.